FAQs

Orders and Payments

 

How do I place an order?

Simply select your product, add it to cart, and proceed to checkout. Follow the steps to complete your payment securely.

What payment methods do you accept?

We accept all major payment methods including credit/debit cards, UPI, and other secure payment options available at checkout.

Can I cancel my order after placing it?

Orders are processed quickly to ensure fast delivery.
👉 Once your order is confirmed, cancellation is not guaranteed and is subject to our discretion.

Shipping & Delivery

How long does delivery take?

  • India: 3–7 business days

  • International: 7–14 business days

Delivery timelines are estimates and may vary.

How can I track my order?

Once your order is shipped, you will receive a tracking link via email or SMS.

What if my order is delayed?

While we aim for timely delivery, delays can happen due to logistics partners, weather, or unforeseen circumstances.
DM Wellness is not responsible for delays beyond our control.

What happens if I enter the wrong address?

Please ensure your address is accurate before placing an order.
We are not responsible for failed deliveries due to incorrect or incomplete addresses.

Returns and Refunds

 

Do you accept returns?

Due to the nature of our products, we do not accept returns once the product has been delivered.

Do you offer refunds?

We maintain a strict no-refund policy on all delivered orders.

Refunds are not applicable for:

  • Change of mind

  • Incorrect product selection

  • Delays in delivery

  • Personal expectations or results

When can I request a replacement?

We only offer replacements in rare cases where:

  • You received a damaged product, or

  • You received the wrong item

How do I report a damaged or incorrect order?

Please contact us within 48 hours of delivery with:

  • Your order details

  • Clear photos/videos of the issue

Requests made after this period may not be accepted.

Products and Usage

 

How do I know which product is right for me?

Each product page includes detailed information to help you choose.
For personalised guidance, you can contact our support team.

 

How long does it take to see results?

Results vary from person to person based on body type, lifestyle, and consistency.

Our products are designed to support your body — not provide instant or guaranteed results.

Can I take these products with my current medication?

We recommend consulting your doctor before using any supplement if you:

  • Are pregnant or nursing

  • Have a medical condition

  • Are taking medication

Are your products safe?

Yes — our products are manufactured in certified facilities following strict quality standards.
They are designed to support general wellness when used as directed.

 

General

 

Do you ship internationally?

Yes, we offer international shipping. Delivery timelines and customs processes may vary by country.

Will I have to pay customs duties?

For international orders, any customs duties or import taxes are the responsibility of the customer.

How can I contact DM Wellness?

📧 support@dmwellnessglobal.com

A Quick Note

 

At DM Wellness, we are committed to providing high-quality products and a seamless experience.

To ensure smooth operations for everyone, we encourage customers to review product details and policies carefully before placing an order.